Ordering FAQ



How do I place an order online?
How can I be sure I'm ordering the right product?
How do I get a price quote before placing my order?
What shipping methods do you offer?
Is your website secure for online payments?
In what instance would you refuse an order?
What turnaround times do you offer?


How do I place an order online?

1. Select your product from the Product menu.

Each product option (paper, size, color, quantity, etc,) has a drop down menu beside it. Click the menu to expand and view your options. If there are no drop down options, the option visible is the only selection available. You can also view product specification choices under the product options section in the center column.

Choose your product specifications. The price of your order is displayed automatically after you’ve selected all your product specs.

To get your shipping rate, enter your zip code and click the link “Get Rates” under Estimate Shipping.

2. Upload your file(s) and select "Add to Cart"

If you are finished adding products to your cart, you can select "Checkout" or to add more files, select "Continue Shopping".

When you checkout, you will be prompted to log in or create an account.

After logging in, please review your order summary carefully.

Select your Ship To and Bill To addresses.

To proceed, click on the “checkout” button.

You will then be directed to the Finalize Order page. If you have a promotion code, enter it on this page and select "Apply Promo Code." Promotional codes cannot be applied to your account after you have submitted your order. Select your desired shipping method. If you have a PO# or Cost Center Number, enter it here and include any additional order instructions.

When you have finalized your order, select "Submit Order and Pay with Credit Card". You will be directed to a secure PayPal page where you can either pay by credit card or by using your PayPal account. If you choose to pay by credit card, you do not need to log in to PayPal to submit your payment.

3. Approve your Proof

If you have opted for a free PDF proof, you must approve your proof before your order will begin processing. If you have selected a hard copy proof, we must receive your faxed approval before we will begin processing your order. Once we begin processing your order, changes cannot be made and turnaround time of your print job begins.

 How can I be sure I'm ordering the right product?
Our product page displays a list of all the products we offer. Simply click on a product link to view complete information about a product’s features and specifications.
If you have further questions about any product or available printing options, please don’t hesitate to email us at service@ontimeprinting.com or select the live chat option between 9 a.m. and 5 p.m. Monday through Friday. We have a friendly and knowledgeable staff ready to answer your questions.

How do I get a price quote before placing my order?
We offer instant online pricing on our products. On the Product Order page, the price of your order is displayed automatically after you’ve selected all your product specs (paper, size, color, quantity, etc.). You can also request for custom quotes for your custom print jobs, by clicking the link “Custom Quote” link found on every product page.

What shipping methods do you offer?

We use UPS Service for our shipping, with the exception of some freight service on very large orders. We can ship anywhere in the continental USA by: UPS Ground, 2-day shipping, and 1-day overnight shipping. Digital orders may be picked up from our local Seattle printing facility at no cost to the customer.

To view our list of shipping methods and your estimated shipping rate, enter your postal code and select "get rates" on each product page.

Is your website secure for online payments?

Absolutely. We use PayPal to process payments. They are the largest online credit card processor in the world and they use the most effective security measures available. You may choose to pay using your Visa, Mastercard, American Express or Discover Card without the need for a PayPal account. You may also log into PayPal and pay using your PayPal account.

In what instance(s) would you refuse an order?

Orders with offensive, indecent and improper material will be refused. Any material which in our opinion may be of an illegal nature or an infringement on the rights of any third party will not be printed. Under our Terms & Conditions, the Customer accepts full legal liability for the content of material processed and printed on the Customer’s behalf and under the Customer’s instructions. We reserve the right to refuse an order at our discretion.

What turnaround times do you offer?

The estimated production turnaround advertised on this site is based on the typical number of hours or days that a print job is completed under normal circumstances, excluding Saturdays, Sundays and holidays.

Production would start when all of the following are met: all print-ready artwork is uploaded, full payment is received and in cases so requested by the customer or required by OnTimePrinting.com, when the proof is approved online through customer’s account or by email. For orders where a hard copy proof has been requested, the signed proof should be received by OnTimePrinting.com on or before the cut-off time.

Production turnaround for orders and/or proofs that are approved after 8:00 AM PST is counted starting the next business day.

Note that transit time for shipping is always additional to production turnaround and it is therefore advised that this be taken into consideration upon placing the order.

While we exercise due diligence to meet your target finished date, unforeseen delays in delivery services, breakdown of equipments, illness, inclement weather and other occurrences may impact our ability to meet the deadline.

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